Rental Policies

BUSINESS HOURS:

Monday – Sunday : 8:00 AM – 7:00 PM
Statutory Holidays : Call For Hours
After Hours Services are Available 7 Days a Week, Call For Reservations.

CANCELLATION:

Customers who fail to cancel their reservation at least 24 hours prior to their pick up time, or fail to show up for their rental, will be subject to a one day rental charge or @25.00 fee, whichever is higher.

NO SMOKING VEHICLES:

All our rental vehicles are no smoking vehicles. If any rented vehicles returned with smoke smell in it, a detailing/cleaning charge of $175 minimum to $500 maximum, will apply.

FUEL OBLIGATION:

Fuel level of the rented vehicle have to be return at the same fuel level as it was received at the time of check out. The renters are obligated to follow the fuel obligation to avoid refueling charges. A $10.00 charge will apply, plus the cost of fuel will be applied if fuel is not returned at same level.

ADDITIONAL DRIVER:

Additional drivers permitted at an additional charge of $6.99 per daily (per additional driver)

PAYMENT METHODS:

Cruze Car Rental accepts the following methods of payment:
Debit Card, Visa , Master Card, AMEX, Cash, Debt Visa

AGE REQUIREMENTS:

Minimum Age: 23

DRIVERS LICENSE:

All drivers must have a valid Canadian, U.S. or Foreign drivers license in their own name.  If the driver’s license is in a language other than English, a vaild international driver’s permit and passport are required. In addition to the national license from the renter’s country of residence. For Ontario customersvaild G class license is required. Please note we do not accept G2 license.

Please note that for security reasons, we may request up to 3 ID’s, including 2 pictures ID’s.

LOSS & DAMAGE WAIVER/ COLLISION& DAMAGE WAIVER (LDW/CDW):

Any customer who wishes to decline our LDW/CDW (Loss/Collision & Damage waiver) packages; must present documentary proof of personal LDW/CDW insurance at the rental counter at the time of pickup.

For customers using their credit cards as insurance, must check with their respective companies for liability coverage. A mandatory charge of $8.99/day applies for lack of liability or 3rd party coverage.

Please note credit cards only covers collision and damage to the vehicle through their CDW policy and not damage to any property or 3rd party. Credit card coverage only extends to the vehicle and not to any persons involved. Please contact your credit card insurance provider for more info.

MILEAGE LIMITATIONS:

Unlimited KM special packages to USA and Canada are available, but minimum 3 days rental is required to get these packages. Unlimited mileage package does apply to all of our vehicles.

You can choose optional unlimited mileage packages from:

  • Call for Unlimited Mileage to USA
  • Unlimited Mileage Canada
  • $80.00/ each 500 km package.

Or if your requirement is not full filled with these unlimited packages then:

You can choose the daily KM package. In this package customer will have certain free km allowed per day, after those free km the customer will be charged for the extra km, over driven @ .20/km to .30/km, depending on the type of the vehicle, selected.

Additional Drivers:

2 additional drivers permitted an additional charge of $ 6.99 applies per day(per additional driver)

Minimum Age for Additional Drivers: 23

Geographic Restrictions:

We allow outside Ontario, conditions apply.

Deposit Requirements:

Cruze Car Rental accepts the following rental deposits:
Visa, Master Card, AMEX, Discover, Visa Debt